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Warranty
Policy

At Adoriya, we are proud to offer a 30-Day Guarantee on our cranial prosthesis wigs, allowing you to try them risk-free. We stand behind the quality of our products, and if you encounter any issues, we will gladly exchange your unit for another at no additional cost.

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How to Request an Exchange:

  • Simply submit an exchange request with your order number.

  • We highly recommend insuring the product for its full value, as Adoriya is not responsible for items that are lost, stolen, or damaged during return shipping.

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Warranty Period:

  • Our policy lasts 30 days from the date of purchase. After 30 days, we cannot offer refunds or exchanges.

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Important Notes:

  • Due to hygienic reasons, brushes and accessories are FINAL SALE and cannot be returned or exchanged.

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At Adoriya, we also offer optional extended coverage for added peace of mind. Explore your warranty options below:

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For any questions or assistance with your exchange, please contact our Customer Service team at 833-ADORIYA or email us at shipping@adoriya.com.

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We value your trust and are committed to ensuring your complete satisfaction!

​FREE BASIC WARRANTY – 30 DAYS (Included)

Coverage:

  • Protects against manufacturer defects

  • Eligible for minor repairs (ex: lace separation, loose tracks)

  • Valid for 30 days from delivery date

Exclusions:

  • Does not cover damage from improper care, heat overuse, negligence, or accidents

  • Lost or stolen items are not covered

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EXTENDED WARRANTY – 3 MONTHS

Coverage:

  • Includes everything in the basic warranty plus:

  • Free repairs (tangles, minor shedding, loose lace, etc.)

  • Priority service for repair submissions

Value Protection: Up to full value of original wig purchase

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PREMIUM WARRANTY – 6 MONTH​

Coverage:

  • Includes all prior benefits plus:

  • Free repairs or one-time replacement (if repair is not possible)

  • Ideal for daily wearers or clients with medical hair loss

Value Protection: Up to full value of original wig purchase

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Not Covered By Any Warranty:​

  • Damage due to poor care, over-processing, or negligence

  • Intentional alterations or rough handling

  • Lost or stolen items

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